RETURNS AND CLAIMS

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Should you ever be dissatisfied with the workmanship and quality of our products or your imprinted logo doesn't meet your specifications, simply notify us in writing within 30 days of recieving the merchandise and your claim will be processed promptly.

Processing Your Claim

Once you have submitted your claim in writing, your acccount manager will contact you to keep you informed on the status of your claim. You may be asked to return a few samples of the merchandise in question for a thorough review process.

Returning Merchandise

Once your claim has been processed and is found to be eligibale for a refund, your account manager will issue you a RMA (Return Merchandise Authorization) number and instruct you on how to return your merchandise to Vivid Promos.

Important Notes

Vivid Promos will not accept any returned merchandise without an RMA. For additional information, please contact Vivid Promos.