SAMPLES POLICY

Promotional Products Home » Samples Policy

Thank you for considering furthering your business relations with Vivid Promos.
It is our job to make sure you choose the perfect promotional product to suit your image, event, budget and time frame. To help you in your decision-making process, Vivid Promos is more than happy to provide samples to clients upon request. However, due to the obvious expenses incurred with this process, we do have several policies in place. Please read through the following information carefully prior to submitting your sample request.

Information for New Clients

If you are a new client of Vivid Promos - we ask that you take the time to narrow-down your selection of options by speaking with one of our sales consultants and requesting various product quotations to ensure you have made the best possible product choices. Feel free to shop around for competitor quotes and options first, to ensure that you are happy to move forward to the next stage with Vivid Promos. Once you have decided that you would like to proceed with an order through Vivid Promos, but would like to inspect the quality / appearance of an item - we are more than happy to provide you with the samples you need to assist you with your final purchase.

Vivid Promos is happy to supply a maximum quantity of two (2) products per product range / style, providing the total value is less than $20.00 plus GST.

For samples greater than $20.00 plus GST but less than $50.00 plus GST (based on the lowest quantity unit price break) - full pre-payment is required prior to dispatch. Once you are finished with the samples or have placed an order with Vivid Promos, we will happily refund or credit you for the full invoice amount.

Samples with an accumulated value of over $50.00 plus GST, are non-returnable for credit unless an order is placed with Vivid Promos. Credit will only apply to the item samples that match the items ordered. Any other sample items that do not eventuate into an order with Vivid Promos will not be able to be returnable for credit.

A specific product sample that is over $30.00 plus GST (based on the lowest quantity price) that we do not have in stock at our warehouse or in our showroom, and needs to be ordered in as a special request, is non-returnable / non-refundable if an order for that item is not placed with Vivid Promos. If an order is placed for this item and the sample is returned in good order, we are more than happy to deduct the cost from your order.

Existing Clients

Any client with an annual spend of over $5,000 can have any sample, or range of accumulated samples sent out free of charge if the total value does not exceed $50.00 plus GST. However, we do ask that you kindly return these samples within a 21 day period. Failure to return the samples within the specified time frame will result in an automatic invoice being charged to your account.

Orders for samples with an accumulated value of over $50.00 plus GST are non-returnable for credit unless an order is placed with Vivid Promos. Credit will only apply to the item samples that match the items ordered. Any other sample items that do not eventuate into an order with Vivid Promos will not be returnable for credit.

Policy Changes

Vivid Promos reserves the right to review and change this policy at any time without notice.